Ring spotlight cam not connecting to wifi

A leading provider of homesourcing: customer and technical support solutions delivered by home-based employees. Most wireless routers or gateways have a label with the default credentials.

If the credentials aren't there, check the documentation that came with your device. If your Internet Service Provider ISP installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device Smart Phone, Tablet, Laptop, etc.

Although your Ring camera is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with your Ring camera, it's because it lacks support for the network protocols that the Ring camera uses to operate. Your Ring Camera is compatible with The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

The above numbers are approximates only. Optimal range may vary based on router make and model. Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

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Ring Stick Up Cam Troubleshooting

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies may be set through our site by our advertising partners.After successfully installing 2 other ring devices doorbell 2, stick up cam I have not been able to do the same with Spotlight cam wired.

FIrstly, the camera entered set up mode as expected. Successfully connected to a chime pro as normal. From there if failed when trying to finish the connection to the wifi. I attempted this over 10 times with no joy.

I switched between connecting via Chime Pro and direct to home wifi. Same result - 'attempt to connnect to your wifi failed'. Eventually I attempted a hard reset. After holding button for 20 seconds nothing happened. No lights flashing, no notfications, no voice feedback. Following attempts at hard reset the camera now fails to even enter set up mode.

Once powered on there are no flashing lights, then same again when hitting button once for set up mode. Attempting to connect to wifi or chime pro from here impossible. One of thing to note is the floodlights on device are always on when powered up and remain on throughout attempted set up. Thank you so much for taking the time to detail what you have done in your post here!

It seems like you have exhausted all troubleshooting steps here, so I do recommend giving our support team a call on this concern if you have not already. This has resulted in longer than normal wait times. Feel free to come back and let us know how this goes! Sign In Help. Ring Community : Products : Security Cams : spotlight cam wired not connecting to wifi in set Turn on suggestions.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. New Neighbor. I have actioned all troubleshooting tips.

How to Connect Ring Spotlight Cam to WiFi

I am out of patience. Pleae help. All forum topics Previous Topic Next Topic. Community Manager. Re: spotlight cam wired not connecting to wifi in set up mode. Like my answer?This troubleshooting page will help you diagnose problems with the Ring Spotlight Cam Battery. Select motion zones on the app and customize the areas to trigger the camera to turn on when motion is detected.

Simply tap on the diagram to turn on the motion zone on or off. Bring the Spotlight Cam near a router and open the Ring app. Press the Live View button on the app or trigger a motion event to view live video.

If the video quality of the camera is good near your router, you need to extend your Wi-Fi signal. Make sure to place the Ring Spotlight at an optimal height of nine feet. This will put the motion sensor in a perfect position to detect human-size objects up to 30 feet. There can be a power surge, a wire in your router setup temporarily comes loose, or you temporarily lose power which will affect your internet router.

The next step would be to check if all of your wires are plugged in and the front of the routers lights are all green. Check if another device is having trouble connecting to the Wi-Fi connection. Try unplugging your router for 30 seconds then connecting it again.

Remove the internal battery of the device then insert it again and check if the device has a Wi-Fi connection. Take the battery and plug it into a power source so the battery can charge for a couple of hours before installation. When the battery is fully charged the small light on top will turn green and will be ready for installation.

Tap on the Light Settings tile for access to the motion zone Light Brightness control. Use this control to adjust the brightness of your spotlights when they activate. The lights on the Spotlight Cam will only turn on when it is dark outside and their is motion. If the lights aren't turning on at night then you can adjust the motion sensitivity. If you do not want your lights to turn on at night you can also, manually control your spotlight through the lights control. Hello did you ever figure yours out?

I have a solar panel to and not charging the battery. Battery has charged for 5 hours and still no green light is coming on. I ended up calling RING. My camera was still within warranty so they sent me a replacement camera. Fix Your Stuff. Ring Spotlight Cam Battery Troubleshooting.At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following:.

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This has resulted in longer than normal wait times. Sign In Help.

Ring Spotlight Camera Review - Unboxing, Features, Setup, Settings, Installation, Video Footage

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. My spotlight cam will not connect to wifi. New Neighbor. I have tried the reset, also when I put fully charged batteries in the cam it doesn't see them.

All forum topics Previous Topic Next Topic. Community Manager. Re: My spotlight cam will not connect to wifi. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: Ensure both of your batteries are fully charged if you have twoor has been charging for several hours.

Ensure there is no debris in the battery hatch and that the hatch is closed. Press the setup button on the Cam and complete the setup in the Ring app. If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera if possible.

You can also see if you can set up the device on another Ring app on another phone you can log into.

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If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again. Like my answer? Accept it as a solution click on the 'Accepted Solution' button next to reply.This topic has been marked solved and closed to new posts due to inactivity.

We hope you'll join the conversation by posting to an open topic or starting a new one. Start a New Discussion. Hoping someone here can had similar issue and found a solution, Ring support has been unable to help. When I setup the RING, it finds the wifi SSID no problem, I enter my credentials, and the Floodlight cam goes to complete the setup, but then drops and error about not being able to connect to the internet. Setup fails.

But it will connect to the older WNDR Go to Solution. View solution in original post. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Click here for our top support FAQs. Router firmware correcting this issue will be available ASAP. Visit Status. Join Now Log In Help. All forum topics Previous Topic Next Topic. So strange. I called RING support, they had very little to offer in the way of help.

I've done these setting changes, but still no love. Can not complete the setup! Message 1 of 3.The Ring Doorbell connected with no issues. Tried to connect the Floodlight Cam and says it is having problems. This worked with the old router with no issues. I have a WiFi range extenter. I checked to see how good the signal is and it is 5 bars. It is connecting to a 2.

None of my othere devices had any issues. I even tried another extender to see if it works but still no luck.

More information, Turned off phone mobile data and check speed from close to the router and where the light is installed. Hey rcwilson01! If it worked prior, I agree it should setup just the same as before. Please let us know how this works for you!

I have a new xifinity advanced cable modem. The one you have to get if you get thier 1GB speed plan. Neither my new Ring camera or old Belkin Wemo light switches would connect to this modems 2.

I called the xfinity tech support and they couldnt help me. To make a long story short. I connected my old Netgear N Wifi Router to the xfinity modem. Now I have full access and control to both devices either at home or on the road. The longer version: I ended up disabling the xfinity modems 2.

Ring Spotlight Cam Battery Troubleshooting

That way they wouldnt overlap and cause problems. Then I setup the netgears 2. As a side note I did the same for my Xfinity modem 5G signal too.Ring Doorbell is a Wi-Fi doorbell that is actually more than a doorbell.

Yes, it fills the shoes of your typical doorbell but adds an impressive video intercom system that allows you to talk to your visitors, from your smartphone or tablet. Ring Doorbell Video devices are packed with useful features, the app is extremely user-friendly, and everything is easy-to-connect to Wi-Fi. When you start setting it up, it first enters the Setup Mode, prompting you to download the app onto your smart device to move on. Wait, how can it connect via Wi-Fi without the device being connected to a network?

This is used to connect the Ring app to the device. Once this is done, the projected Wi-Fi network will cease its broadcast and the device will connect to your Wi-Fi of choice. In some instances, you may have to force the Setup Mode to run. Now, take the battery out and fully charge it. This may take several hours, so be patient. Now, start the device and see whether it enters the Setup Mode.

If it fails to do so, you should perform a hard reset. To do this, press the black button and hold it down for about 15 seconds or longer, if necessary.

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This should reboot your Ring Doorbell and the device should enter the Setup Mode on its own. Your Ring Doorbell may be working perfectly, but if your Wi-Fi network goes down and you have a spare one, you may want to connect to it, instead.

Alternatively, you may have changed your router or moved to a new home. In any case, you should be able to change the Wi-Fi network on your Ring Doorbell device. Given the fact that there are no controls that allow you to do it from the device itself, you may have to use the Ring app.

This is a simple way, but it may not work on every device. From the list of networks, choose the one that you want to connect to. Some devices may offer a different option, called Reconnect to Wi-Fi. Change the name of your SSID to match the exact name of your old router or malfunctioning network. It may not be the most sophisticated solution, but at least it gets the job done.

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First of all, try restarting your router. Shut it down, unplug all the cables, wait for a few minutes until it has cooled off, and plug it back in. Your router may be working, but overheating, which can slow it down.

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Next, Ring only works with networks that are on 2. The vast majority of Wi-Fi networks are on 2. If your network does operate at 2. You can check the connection speed on your Ring doorbell for further troubleshooting. Although changing the Wi-Fi network on Ring devices is unnecessarily complicated, their products really work like a charm, beyond the potential connectivity issues. Have you ever experienced any issues with a Ring device regarding network connectivity?

Has this tutorial helped you solve your problem? Share your thoughts and feel free to tell the community how you solved your issue. Just hit the comments section below.